I’m concerned about a trend in our business society. We seem to be moving away from leadership towards automated mechanical systems that do away with personal contact. I admit, as a client, I like being able to make my car rental reservation on line, and then go directly to my already running car with the Wall Street Journal on the passengers seat. But there are times when human interaction is required. Leading your staff is one of those times when human interaction is required.

Human Resources Managers have replaced Personnel Managers, and I find this not so subtle change disturbing. Employees have been moved into the realm of capital assets, even though they are the foundation of every company. Their enthusiasm and tenacity brings operations to life everyday, and their creativity develops better ways of doing business. The “Company” is a figment of the imagination, existing only in the realms of a Secretary of State’s office for tax purposes, yet in many instances is given greater importance than the people who breathe life into it. This cannot be good for the long-term health of any company.

Even though slavery is outlawed by every state, employers who feel they own their employees practice it daily. I feel sorry for the leaders of these organizations because they do not know the joy of leading a group of people to accomplish something, and the people miss the opportunity to be part of something greater than their individual selves. Everyone loses and eventually the organization dies. Where is the value of life found in this situation?

Employees should be partners in success. It is their ability to constantly develop better solutions that give their company a competitive edge. Companies are a family of people developing and delivering solutions to clients ever changing needs. The people outside your door are the key to staying competitive in an ever-changing world.

I recommend you fire your Human Resources Manager. Then rehire the person as your Manager of Staff Development and give them the authority to recruit and train the best people. Then pat yourself on the back for taking the first step to gaining control of your company.

TO CLIENTS

Before doing business with a company, look at how they treat their people and their suppliers. How a company treats its staff and suppliers is a reflection of the values of its leadership. If the leaders do not respect their own people, or the suppliers that make it possible for them to stay in business, why should you expect them to respect you? If they don’t pass the test, point your shoes in the opposite direction.

The same holds true when you encounter individuals who do not treat you with respect. Usually, they do not respect themselves, and odds are high they work for people who do not respect them. You should pity them, but WALK AWAY. Do not reward poor business practices with your loyalty and patronage.

If you have read my column, you know that respect is one of the main tenants of my business philosophy. You are not what you own or consume. You are what you are, and you deserve respect. Those you encounter also deserve respect. Reward those that respect you, and avoid businesses that do not. Be important!

Those of you who read this column are my clients. You are under my protection and I want to hear from you. If you have any topics you would like to see addressed in future columns, please let me know by e-mailing: jgadams@successfulselling.org.